Policy - Willis Wood Designs, LLC  

Welcome

Welcome to our shop! Our boat cleat coat racks are all made by hand in a garage shop in South Carolina. We use professional grade exterior paints, sealers, and hardware, and all our products are made to last for years indoors or out.

Payments

We accept all standard Etsy payment options.

Shipping

Our items ship via USPS Priority Mail or FedEx Home Delivery. Please notify us if you need another carrier or if particular carriers routinely have problems delivering to your shipping address.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 4 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

We offer free shipping for all outgoing orders. Unless your items were damaged in transit or defective in some way, we ask that you cover the cost of return shipping.

Additional

Some of our items are made to order and may require several days to create before they can be shipped. We can also accommodate custom orders--just contact us!

Legal imprint